Coffee with Claire: Guest Jayne Rios: Monetization Guru and Founder of Watch every Friday at 9am CST.

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About the Show with Guest Jayne Rios, Co-Founder

Episode 21: Where does trust come from?


Where does trust come from?  Hint:  It never comes from the good times and easy projects.


We trust people because they showed up for tough assignments.  Because they told the truth even when it was hard to hear. And they kept a promise even though they could have easily broken it.  You get a chance every day to create trust with those around you.


We can’t create anything in improv without trusting those around us.  When we are creating together in our high-risk, creative and artistic work, we need to feel safe that our fellow performers have our backs.  If that is broken, then it can affect the entire organization.  We trust that we are setting each other up for success by taking the suggestion and putting the scene together knowing the gifts and talents of each person on our team.  We trust that everyone has the same dedication to the success of the overall show and that is created by always being ready to help the scene – even if you are on the other team.


You can liken this to being in an office.  Even if you are in another department, if you see someone struggling, do you offer to help in some way?  Or do you ignore the obvious and continue down the hall because “it’s not your problem?”  The more we take a look at what affects the team globally and act on it, the more trust we create in the group and the overall organization.


What are some other ways to build and keep trust?

  • Keep commitments. Do you always make your deadlines?  Do people know if they give you something you will get it done?
  • Show competence in what you do, and if you don’t know something, admit it and find out the answer. Want to really wow them?  Follow up and tell them the answer that you learned!
  • Set high expectations and act as if you believe people are living up to them. Dale Carnegie called this ”Give them a reputation to live up to.”


Trust is hard earned and can be short lived if we don’t maintain our relationships.  Don’t take things and people for granted.  Show appreciation.  And do what you say you are going to do.


Your homework this week is to evaluate your four main relationships, and see if you need to shore up anything regarding trust issues. Have you let someone down recently?  Do you need to communicate more effectively?  Tell us about what you are working on at the Coffee with Claire Facebook page.  We want to know!





About Claire

CEO Billingsley Consulting and Host of Coffee with Claire

Claire Billingsley’s journey to WBNTV has taken its direction through many paths, with several twists and turns. Clare has been a second grade teacher, an aerobics instructor, a disc jockey, a franchise director of training and vice president of franchise sales and operations, a radio talk show host, an ontological personal and professional life coach, an improvisational comedy performer, professional speaker, laughter yoga leader, and best-selling author. She uses her curiosity for learning and her insatiable quest for helping people to connect ideas and individuals together to enhance their dreams and aspirations.

Claire has been a helper from a young age, realizing that she wanted to teach school when she was about 7 years old. Through the years she volunteered her time in many service organizations, most recently being a mentor for nine years and previous Board Chair for the Professional Leadership Program at the University of North Texas Business College. Through every position she held in the corporate world, it has always been “people before paperwork.”  Through every position she held in the corporate world, it has always been “people before paperwork.”

Claire’s passion for connecting people has led her to “Coffee with Claire”, where she combines all of the things that she loves: education, business, giving back to the community, and most importantly, HAVING FUN! Her mantra is ‘Follow the Fun’, and once you see her style of communication and interaction with her guests, you will understand how she incorporates her mantra into everything she does.

Tune in every Friday morning at 9 am CST to WBTVN, and see what everyone is talking about….there’s never a dull moment on “Coffee with Claire”!


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